Oct 24, 2025 · This blog explains ITIL Knowledge Management as the process of obtaining, assessing, storing and distributing knowledge within an IT service desk. Let's delve in and drive growth!

ITIL® 4 defines knowledge management as the one central process responsible for providing knowledge to all other IT service management (ITSM) processes. ITIL 4 lays the groundwork needed for …

Nov 13, 2022 · ITIL knowledge management is the deliberate process of making, managing, maintaining, and the ability to share knowledge and expertise within an organization. The paramount …

The knowledge management practice should identify improvement opportunities for the knowledge management system, processes, tools, or other resources, with the aim of improving the practice …

Mar 3, 2025 · Within ITIL, knowledge management is defined as the process responsible for gathering, analyzing, storing, and sharing knowledge and information within an organization. Its main goal is to …

In an ITIL process, teams need to access reliable information, ideally from a service knowledge management system (SKMS), to effectively implement services. A clear knowledge management …

ITIL 4 explains that “knowledge management aims to ensure that stakeholders get the right information, in the proper format, at the right level, and at the correct time, according to their access level and …