Air Canada and Unifor begin contract talks for the airline’s customer service agents

Air Canada and the union representing its customer service agents, who work at airports and call centres, have begun contract ...
Houston Chronicle

Report: American Airlines cuts customer service availability

If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...
Seeking Alpha

Singapore Airlines and Salesforce Collaborate on AI-Powered Customer Servicing Applications, Plan to Co-Develop More Solutions for the Airline Industry

SAN FRANCISCO & SINGAPORE--(BUSINESS WIRE)-- Salesforce (NYSE: CRM), the world’s #1 AI CRM, and Singapore Airlines (SIA) today announced that the Airline is incorporating Agentforce, Einstein in ...