Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. AWS signals a competitive posture in the CCaaS market with new ...

Amazon Connect’s pricing model encourages companies to experiment with different AI deployments. “If you're saying, ‘I know I can get some benefit of AI, but I'm not sure how much, so I need to do an ...

NTT Data's expanded partnership will focus on enterprise agentic AI deployment at scale, leveraging AWS cloud technologies.

Nationwide will have access to artificial intelligence-powered tools to help staff in their everyday interactions with its ...

Amazon is making a louder, more deliberate move into the fast-moving world of conversational AI. While the company has spent ...