I have tried all of the trouble shooting suggestions you have provided but my mouse still doesn't work. I have tried several different wireless mice (3) and get the same results. Batteries are good and the device shows up in the system as a valid USB device the mouse still won't move the cursor with all 3 devices that I have tried.
You're in the middle of an important task on your laptop, and suddenly, your mousestopsworking. While this is undoubtedly frustrating, you don't have to worry: discover simple steps to get your laptop mouseworking again and determine when it might be time for a new mouse.
If your Surface or Microsoftmouse or keyboard isn’tworking, doesn’t appear in the list of Bluetooth devices when you pair the mouse, or you see an error message during pairing, here are some troubleshooting steps to help.
After a Windows update, the mouse driver or touchpad settings sometimes don’t load correctly, which can cause it to stop working. Let’s start with a quick check: can you confirm if the issue is with the built-in touchpad or an external USB mouse?
If your Bluetooth mouse is not connecting to your laptop, here are some steps you can try: Ensure Bluetooth is Enabled: Go to Settings > Devices and make sure Bluetooth is turned on. Check Mouse Power: Make sure your Bluetooth mouse is fully charged or has fresh batteries. Make Mouse Discoverable: Ensure that your mouse is in pairing mode.
Fixes an issue in which no mouse cursor appears during a Configuration Manager OSD task sequence. This issue is caused by a design change in Windows10 in which the mouse cursor is suppressed during Windows Setup.
Hi! This usually means Windows failed to enumerate the mouse on your laptop’s USB controller. Since the mouseworks on other PCs, focus on the laptop’s USB stack, power settings, and drivers.
Is your Windows10 fully updated, and do you see any warning icons in Device Manager under Bluetooth or Mice? In the meantime, here are the steps you can try to repair the connection:
